Service Level Agreement

Fulfillment targets

• Standard DIY — migration completed within 5 business days of store access arriving
• Complete — within 3 business days
• Concierge — within 2 business days, priority queue
• Enterprise — custom schedule, including weekend/overnight cutovers

Very large stores (500k+ orders) may need a revised schedule — confirmed with you before work begins, never after.

Verification guarantee

Every migration is re-run in full after completion. A correct migration creates zero new records on the second pass; this machine-checked proof plus the count-matched report is delivered before cutover. Anything that cannot be migrated by any API is itemized by name — never silently skipped.

Support response

• Standard DIY & Complete — within 1 business day
• Concierge — same business day
• Enterprise — direct line to your migration engineer

Remedies

If verification shows a gap we cannot close, you choose: a corrective re-run, or a refund proportional to the affected scope.