Terms of Service

Effective 2026-07-02. By purchasing a migration package you agree to these terms.

1. The service

We copy ecommerce data from one Shopify store you control ("source") to another Shopify store you control ("destination"), per the package purchased, followed by a verification pass. The service is provided by an independent company; we are not affiliated with Shopify Inc.

2. Payment & refunds

Packages are one-time, fixed-price payments processed by Stripe. If we determine your store cannot be migrated as booked, you receive a full refund. Once migration work has begun, refunds are pro-rated at our reasonable discretion. Add-ons and upgrades are non-refundable once delivered.

3. Re-migrations

Each package includes re-migration runs within its stated window (Standard DIY: 1 within 1 month; Complete: 2 within 2 months; Concierge: 3 within 3 months; Enterprise: unlimited within 6 months), covering data added to the source store after the initial run.

4. Your responsibilities

You warrant that you control both stores, that the data migrated is lawfully yours to process, that the information provided at intake is accurate, and that your use of the destination store complies with Shopify's Terms of Service and your payment provider's rules. Migration is not a mechanism to evade platform or processor decisions.

5. Access

You provide revocable Admin API access tokens. We never request account passwords. You should revoke tokens after completion; we delete stored tokens 30 days after your migration completes.

6. Liability

Your source store is only ever read from — it is not modified. Our aggregate liability is capped at the fees you paid. We are not liable for indirect or consequential losses, or for decisions made by Shopify Inc. or any payment provider.

7. Contact

support@shopify2shopify.pages.dev